Digital Transformation’s Impact on Customers, Users, and Employee Experience

The best digital transformation strategies require flexible platforms so that rapid changes can be made based on customer preference, market dynamics, and business strategy. But how do you plan and then execute this strategy? In this webinar, a leading industry analyst will join a technology thought leader to discuss how to incorporate all 3 of these elements into your customer experience.

On Demand
1h 00min

 You will learn:

  • How digital transformation impacts functional areas far beyond the contact center
  • How executing on digital transformation requires a multi-disciplinary approach beyond just IT
  • How enterprises are innovating with digital customer and employee experiences

Featured Speakers

  • Tim Banting
    Tim Banting
    Senior Principal Analyst

    Tim Banting is a principal analyst in Workspace Services within Ovum's Enterprise Services team and focuses on unified communications and collaboration research. Tim provides Ovum's clients with insights and intelligence to help them compete more effectively in the collaboration and unified communications market. Tim joined Informa in 2019 and has extensive experience in the unified communications and collaboration field having held presales, technical, competitive marketing, business development, and senior product management roles.

  • Tim Richter
    Tim Richter
    Director, Product Marketing

    Tim Richter is Principal Product Marketing Manager for Twilio Flex. He has over 15 years of experience in the communications industry in product management and product marketing roles. As a frequent speaker and content contributor for the contact center industry, Tim enjoys examining evolving market trends and communicating innovative customer solutions to educate and inspire.

  • Eric Krapf
    Eric Krapf
    GM & Program Co-Chair, Enterprise Connect
    Publisher, No Jitter

    Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect’s Program Co-Chair for over a decade. He is also publisher of No Jitter, the Enterprise Connect community’s daily news and analysis website. Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

Sponsored By