The IT Leader's Secret to connecting telephony, authentication, and CCaaS platforms

Connecting Telephony, Authentication, and CCaaS Platforms

Is your 21st-century contact center stuck using 20th-century technology? It’s time to phase out your on-prem contact center equipment once and for all. Learn how to weave in Pindrop’s caller authentication and anti-fraud solutions like a pro, and simplify your telephony without sacrificing quality.

Join Bandwidth’s Carly Hildyard along with Pindrop's Amit Gupta at 2 PM ET on Wednesday, April 6th to learn how your enterprise can embrace complexity, invest in customer experience, and future-proof your comms stack — all while spearheading your organization’s digital transformation.

Available:
On Demand
Duration:
1h 00min

In this webinar, you’ll learn about:

  • How bringing your own carrier (BYOC) allows you to simplify cloud migrations
  • The role of voice authentication in your contact center, and how Pindrop works
  • How to empower rich data integration between Bandwidth and Pindrop
  • Next steps to creating a future-proof, composable contact center

Featured Speakers

  • Amit Gupta
    Amit Gupta
    VP, Product Management, Research and Engineering
    Pindrop

    Amit is the VP of Product at Pindrop. As a seasoned technology leader, he has a wealth of experience developing and managing enterprise software. In his prior roles at BMC Software and RSA Security, he has managed product portfolios including products around Cloud Security, Automation and Authentication. At Pindrop, he manages the Authentication and Voice security portfolio. He works closely with customers to understand the business needs and drivers for enhanced user authentication and drives research and engineering innovations to provide cutting edge solutions for the same.

  • Carly Hildyard
    Carly Hildyard
    Manager of Business Development
    Bandwidth

    Carly Hildyard is your friendly neighborhood enterprise contact center and BYO-Carrier expert. Thanks to her years at Bandwidth, Carly has helped recognizable brands from the Global 2000 simplify their journeys to the cloud. Her strong background in sales leadership, close relationship with product, and deep knowledge of the CCaaS marketplace makes her an asset to contact centers as they operationalize their cloud migration. When she's not extolling the benefits of BYO-Carrier and working with Bandwidth, she can be found traveling the world with her dog, Captain.

  • Eric Krapf
    Eric Krapf
    GM & Program Co-Chair, Enterprise Connect
    Publisher, No Jitter

    Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect’s Program Co-Chair for over a decade. He is also publisher of No Jitter, the Enterprise Connect community’s daily news and analysis website. Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

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