How to Deliver Great CX without Sacrificing Communications Security

Your organization's customer experience is impacted and protected by security. You can’t prioritize one without weaving in the other.

Join this webinar to get actionable tips and strategies to deliver secure connections across your communications channels while delivering on your organization’s CX promises.

On Demand
1h 00min

In this webinar, we'll explore:

  • How security impacts your CX strategy, and ways to balance both across communication channels
  • Strategies to maintain security and reliability during a cloud migration
  • Ways to delight your customers and build a best-in-class brand experience

Featured Speakers

  • Sorell Slaymaker
    Sorell Slaymaker
    Principal Consulting Analyst
    TechVision Research

    Sorell Slaymaker has 30 years of experience designing, building, securing, and operating IP networks and the communication services that run across them. His mission is to help make communication easier, cheaper and more secure since he believes that the more we communicate, the better we are. Prior to joining TechVision Research, Sorell was an Evangelist for 128 Technology which is a routing and security software company. Prior to that, Sorell was a Gartner analyst covering enterprise networking, security, and communications.

  • Adam Covati
    Adam Covati
    GM/SVP of Customer Experience

    Adam Covati is GM/SVP of Customer Experience at Bandwidth, Inc. His team’s mission is to enable Bandwidth to provide customers with an amazing global customer experience via robust internal enablement platforms & competitive customer-facing offerings. Adam has over 20 years of experience building, managing, and selling communication and SaaS solutions for the enterprise. One of his past accomplishments was a stint as Founder and CEO of Argyle Social, a social media management service which was later sold to Teradata. Adam is a passionate creator and when he’s not at his day job, he likes to keep busy by working with other startup junkies incubating ideas, dabbling in woodworking, and setting up too many raspberry pi's. He also manages to have time left over to get outdoors with his wife and two little girls.

  • Eric Krapf
    Eric Krapf
    GM & Program Co-Chair, Enterprise Connect
    Publisher, No Jitter

    Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect’s Program Co-Chair for over a decade. He is also publisher of No Jitter, the Enterprise Connect community’s daily news and analysis website. Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

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