Build High Performing Voice Experiences with Best of Breed Software

Enterprises evaluating speech technology often face an important dilemma: Entrust a single vendor to provide a full speech-enabled solution, or take a best-of-breed approach for speech-enabling applications? During this webinar, we will discuss how to select a speech recognition provider that addresses your specific technology and business needs, and will explore the pros and cons of each approach, and what makes sense for your enterprise. Additionally, we will explore how an organization with multi-vendor technology deployed can protect their investment as they advance their customer experience.

Available:
On Demand
Duration:
1h 00min

What you will learn:

  • Understand how to benchmark speech technology offerings to identify the best fit for your organization.
  • Discover the pros and cons of deciding between best of breed vs. cloud providers with their own speech engine.
  • Hear about what your peers are doing to optimize technology investments.
  • Learn how leading providers are evolving their speech portfolios.

Featured Speakers

  • Jon Arnold
    Jon Arnold
    Principal
    J Arnold & Associates

    Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media. He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.

  • Edward  Miller
    Edward Miller
    Founder and CEO
    LumenVox

    Edward Miller, Founder and CEO of LumenVox, is deeply committed to expanding LumenVox’s strategic vision, technology and business strategies. As a CEO of multiple companies, Ed has developed telephony hosting facilities that handle billions of minutes per year. With multiple patents to his name, he has also led the design and deployment of state-of-the-art Voice infrastructures, using cutting-edge artificial intelligence applications.

  • Eric Krapf
    Eric Krapf
    GM & Program Co-Chair, Enterprise Connect
    Publisher, No Jitter

    Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect’s Program Co-Chair for over a decade. He is also publisher of No Jitter, the Enterprise Connect community’s daily news and analysis website. Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

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