Rethink Your Cloud Mix: Is Voice the New Digital?

“Voice is dead,” some say. But has voice simply evolved? While customers today demand companies meet them in every and all channels, customers still want the option to speak with customer service agents -- especially when they want to solve their problems fast. With digital voice support as part of a unified communications platform that serves contact center agents and business users, organizations can turn voice into more than just a one-to-one conversation.

The employees who service your customers are customers, too. Find out how adoption of cloud communication tools inside your organization paves the way for an expanded portfolio of digital tools for your agents and ultimately customers.

On Demand
1h 00min

In this webinar, we will explore:

  • Voice as a constant in the digital customer journey
  • What emerging technologies like AI, VR, and chatbots mean for your company's voice needs
  • The benefits of a unified cloud communications strategy in customer service and business phone platforms

Voice is more powerful than ever before. Join us to discover why. Register now!

Featured Speakers

  • Sheila McGee-Smith
    Sheila McGee-Smith
    McGee-Smith Analytics

    Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the competitive environment for communications products and services. Sheila's expertise includes product assessment, sales force training, and content creation for white papers, eBooks, and webinars. Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market. She is a frequent speaker at industry conferences, user group and sales meetings, as well as an oft-quoted authority on news and trends in the communications market. Sheila has spent 30 years in the communications industry, including 12 years as an industry analyst with The Pelorus Group. Early in her career, she held sales management, market research and product management positions at AT&T, Timeplex, and Dun & Bradstreet. Sheila serves as the Contact Center Track Chair for Enterprise Connect.

  • Dan Rood
    Dan Rood
    VP Product Marketing

    Dan Rood is a Product Evangelist for Genesys, currently serving as the VP, Product Marketing. Previous to his time at Genesys and Interactive Intelligence, Dan made dreams come true at Amazon,, and Microsoft. Dan loves Velcro shoes, a nice piece of fish, and using a blow dryer on his hair.

  • Michelle Burbick
    Michelle Burbick
    Associate Editor, No Jitter;
    Program Coordinator, Enterprise Connect

    Michelle Burbick is the Associate Editor and a blogger for No Jitter, UBM Tech's online community for news and analysis of the enterprise convergence/unified communications industry. In addition to writing, editing, and managing No Jitter, Michelle also serves the role of Program Coordinator for its affiliated industry event, Enterprise Connect, the largest independent conference and exposition devoted to the enterprise communications industry. Prior to coming to No Jitter, Michelle worked as a writer and editor, producing content for technology companies for several years. In an agency environment, she worked with companies in the unified communications, data storage and IT security industries, and has developed content for some of the most prominent companies in the technology sector.

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