Empowering Contact Center Agents through Better Analytics
More now than ever, contact centers are using performance and KPI results to motivate and channel agent behavior. Some examples include real-time analytics of customer interactions, improved customer data analytics, and agent performance analysis tools. Contact centers that deploy these statistics to agents can gain the competitive advantage that comes when agents understand how their activities impact the overall success of their teams and company.
Join No Jitter, Five9, and Nemertes Research to learn how next-gen agent analytics are tied to improving customer satisfaction and success, as well as reducing agent turnover.