Maximizing the Speed of Business: Case Study of Growth and Customer Engagement

Having the right communications technology in place as your company grows can boost customer service and enable agility, productivity and collaboration across employees to improve your bottom line. Learn how one enterprise made it happen.

In this webinar, Kevin Dunn, CIO at US Retirement Partners will join Irwin Lazar, VP at Nemertes Research for a deep dive on how to leverage a single cloud-based voice, video, collaboration and contact center solution to drive quantifiable business value, operational efficiency and customer engagement. Because in the end, it’s all about transforming the speed of your business.

On Demand
1h 00min

Join the discussion:

  • Current state of the cloud communications market
  • Implications of a siloed versus unified communications and contact center
  • The real-world benefits of running a full IT stack in the cloud
  • Core advantages of embracing emerging product features

Featured Speakers

  • Irwin Lazar
    Irwin Lazar
    VP, Analyst
    Nemertes Research

    Irwin Lazar manages research operations, develops and manages research projects, conducts and analyzes primary research, and advises numerous enterprise and vendor clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in unified communications and collaboration, covering the collaboration space as an analyst for over 15 years. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a blogger for and contributor for writing on topics including IP telephony, UC, cloud, adoption metrics, SDN, SD-WAN, WebRTC, and more. He is a frequent resource for the business and trade press and is a regular speaker at events such as Enterprise Connect , Interop, and IT Roadmap. His earlier background was in IP network and security architecture, design, and operations where he advised global organizations and held direct operational responsibility for worldwide voice and data networks. Mr. Lazar holds an MBA from George Mason University and a Bachelor of Business Administration in Management Information Systems from Radford University where he received a commission as a Second Lieutenant in the U.S. Army Reserve, Ordnance Corps. His passion outside of IT is Scouting, where he serves as the Chartered Organization Representative for Boy Scout Troop 1882 in Haymarket, VA and holds outdoor coordination and training roles with the National Capital Area Council. He is a member of the American Legion, the IEEE, and is a lifelong baseball fan.

  • Kevin Dunn
    Kevin Dunn
    CIO / CISO
    US Retirement & Benefit Partners

    Kevin Dunn is a technology strategist, speaker, and thought leader with over 20 years’ experience in highly available infrastructure, e-commerce, mobile application and payments, BYO Enterprise strategies, and the leadership of technical teams. He joined U.S. Retirement Partners (USRP) in December 2014 as the Chief Information Officer where his responsibilities include technology platform development, enterprise security, and information management. Before that, through his independent practice, he assisted clients in creating innovation through a combination of people, process, and technology. Prior to entering independent practice, Mr. Dunn served as the Vice President of Infrastructure and Operations for First Command Financial Services, Inc. He and his team were responsible for defining and solving business problems through the application of state-of-the-art information technology. Mr. Dunn also served as the CIO for EdExpress Texas, LLP. In this role, he was a key participant in the development of a patented loyalty program supporting saving for education expenses. During this time, Kevin Dunn created the application and technology infrastructure of EdExpress, including customer service, transactional, and e-commerce systems. Earlier in his career, Kevin Dunn was Technology Strategist for Whittman Hart where he provided strategic guidance on network design, electronic commerce, security, and intranet deployment issues to senior management in the venture capital, manufacturing, insurance, banking, and finance industries through white papers, technical reports, presentations, and as a national corporate speaker. He also was a key member of information technology team at the Superconducting Super Collider project. Mr. Dunn graduated from Abilene Christian University with a Bachelor of Arts degree in Journalism and Mass Communication focusing on the areas of marketing, advertising and corporate video production. He has also participated in professional development courses and activities in a variety of leadership and technical areas, including completion of the Society of Information Managers Regional Leadership Forum. Kevin lives in Duncanville, Texas with his wife and two children. He is active in church and community affairs, currently serving on the board of the Dallas Chapter of the Society of Information Management (DFW-SIM), and as a member of the Membership Committee for Shakespeare Dallas. Previously Mr. Dunn served as President of the Board of Directors of the Duncanville Economic Development Corporation and as Chairman of the Planning and Zoning Board for the City of Duncanville.

  • Eric Krapf
    Eric Krapf
    GM & Program Co-Chair, Enterprise Connect
    Publisher, No Jitter

    Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect’s Program Co-Chair for over a decade. He is also publisher of No Jitter, the Enterprise Connect community’s daily news and analysis website. Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

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