How Speech Analytics, NLP, and Other AI Technology Is Changing the Way We Work

The way we work and communicate today is changing. Organizations are rethinking the employee, customer, and sales experience. Forward thinking companies are embracing cloud and AI-powered technologies. Why? Recent technology advancements are enabling new ways to make employees more effective, improve customer engagement, gain competitive insights, and boost sales.

Join two of the greatest thought leaders in AI and Unified Communications for an engaging presentation, discussion, and audience Q&A.



On Demand
1h 00min

In this webinar you will learn:

  • The two trends that are shaping the future of business communications
  • Which key AI-based technologies are rapidly advancing voice communications
  • Real examples of how speech analytics, NLP, and other AI tech is transforming how employees work in real-time


Featured Speakers

  • Brent Kelly
    Brent Kelly
    President & Principal Analyst
    KelCor, Inc

    Dr. Brent Kelly is Principal Analyst at KelCor, Inc. where he provides strategy and counsel to CxOs, investment analysts, VCs, technology policy executives, sell side firms and technology buyers. He has made measurable contributions in multiple industries including telecommunications, manufacturing, electronics, oil field services, chemicals, and mining. Brent has a strong background in numerical methods and applied artificial intelligence along with significant experience developing IoT solutions. He has written hundreds of articles and reports in the unified communications and collaboration industry and regularly delivers webinars and thought leadership addresses at public and private events. Brent has a Ph.D. in engineering from Texas A&M University and a B.S. in engineering from Brigham Young University. Dr. Kelly has served two terms as an elected official in his community and is co-owner with his wife of a gourmet chocolates manufacturing company.

  • Dan O'Connell
    Dan O'Connell
    Chief Strategy Officer

    Dan started his tech career building the AdWords Inside Sales team at Google under Sheryl Sandberg. After Google, he joined AdRoll as the Vice President of Sales, scaling its global sales and support teams. This early exposure to sales organizations highlighted the critical need for businesses to understand their sales and support conversations in real-time, and became Dan's catalyst for joining the team at TalkIQ as CEO & President. In May, Dan spearheaded the acquisition of TalkIQ by Dialpad, and now serves as a board member and Chief Strategy Officer, where he partners across all business functions to define and drive Dialpad's strategic direction and product vision for the future of work.

  • Eric Krapf
    Eric Krapf
    GM & Program Co-Chair, Enterprise Connect
    Publisher, No Jitter

    Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect’s Program Co-Chair for over a decade. He is also publisher of No Jitter, the Enterprise Connect community’s daily news and analysis website. Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

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