Cloud Contact Center Takeaways from Enterprise Connect!

2019 is a banner year for contact center, and that’s reflected at Enterprise Connect Orlando. With more sessions in the Contact Center & Customer Experience track than ever before, it also marks the first time CC/CX comes to the General Session stage.

Join Enterprise Connect Contact Center & Customer Experience track chair Sheila McGee-Smith as she provides an insider view of the key contact center takeaways from this year’s conference, including:

  • How customers can best prepare for a migration to the cloud.
  • The ways in which the contact center has become the change agent for enterprise digital transformation.
  • The short-term reality of artificial intelligence in customer care.
On Demand
0h 30min

Featured Speakers

  • Sheila McGee-Smith
    Sheila McGee-Smith
    McGee-Smith Analytics

    Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and customer experience communications markets. Sheila serves as the Contact Center Track Chair for Enterprise Connect, is a frequent contributor to No Jitter and can be following on Twitter @mcgeesmith.

  • Eric Krapf
    Eric Krapf
    GM & Program Co-Chair, Enterprise Connect
    Publisher, No Jitter

    Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect’s Program Co-Chair for over a decade. He is also publisher of No Jitter, the Enterprise Connect community’s daily news and analysis website. Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

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