Cloud Contact Center Takeaways from Enterprise Connect!
2019 is a banner year for contact center, and that’s reflected at Enterprise Connect Orlando. With more sessions in the Contact Center & Customer Experience track than ever before, it also marks the first time CC/CX comes to the General Session stage.
Join Enterprise Connect Contact Center & Customer Experience track chair Sheila McGee-Smith as she provides an insider view of the key contact center takeaways from this year’s conference, including:
- How customers can best prepare for a migration to the cloud.
- The ways in which the contact center has become the change agent for enterprise digital transformation.
- The short-term reality of artificial intelligence in customer care.