Why Your Contact Center Should Be Migrating to the Cloud

Migrating to a cloud contact center solution enables your company to continuously provide meaningful experiences while delivering competitive results. Cloud solutions allow you to get automated, get predictive with your customers’ needs and, more importantly, allow you to have a dynamic contact center that can help your company stay competitive.

Join Robin Gareiss, Founder and President of Nemertes Research, and Derek Adams, Senior Product Marketing Director at Genesys, to learn more about why you should be migrating to the cloud and what migration looks like for your on-premises contact center.

Available:
On Demand
Duration:
1h 00min

You will learn:

  • The top benefits of a cloud contact center migration
  • Key steps in planning your migration
  • How a cloud migration positions your contact center for the future of customer service

Featured Speakers

  • Robin Gareiss
    Robin Gareiss
    President & Founder
    Nemertes Research

    For 25+ years, Robin Gareiss has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 2000, analyzing their technology strategies and more recently, their ability to serve as trusted advisors to the business. She has developed industry-leading, interactive cost models for some of the world's largest enterprises and vendors. Ms. Gareiss leads Nemertes Digital Transformation research. She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. She is a sought-after speaker at conferences and trade shows, presenting at events such as Nemertes Navigator360, IDG’s IT Roadmap, UBM’s Enterprise Connect, Enterprise 2.0, Interop, Mobile Business Expo, and CeBit. She also writes a blog for No Jitter.

  • Derek Adams
    Derek Adams
    Senior Product Marketing Director
    Genesys

    Derek Adams is a Product Marketer with a focus on Customer Success and Cloud Migration. With 20 years of experience in various fields of technology, Derek develops messaging and materials about the value to be gained from leveraging the latest innovations to create truly modern experiences.

  • Eric Krapf
    Eric Krapf
    GM & Program Co-Chair, Enterprise Connect
    Publisher, No Jitter

    Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect’s Program Co-Chair for over a decade. He is also publisher of No Jitter, the Enterprise Connect community’s daily news and analysis website. Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

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