Navigating the New, Digital-First Customer Experience
Global events throughout 2020 have had enormous impact on contact centers and customers alike. Whether it’s the pandemic or weather events like the devastating wildfires on the west coast or the very active 2020 hurricane season, each event serves as a wakeup call for the transition to digital-first, omnichannel service. This transformation is key in delivering the fast and friction-free experience customers now demand.