Why You Need to Add Dial Tone (aka Direct Routing) to Microsoft Teams

In the past 4 months Microsoft Teams has become a critical tool for video calls, screen share, chat, and file sharing.  Overnight, one of the biggest barriers to Teams adoption--getting users to use a piece of new technology--is gone.  IT managers and CIOs suddenly have a trained user community, ready to use Teams to make and receive business phone calls. This is great news because IT organizations are under tremendous pressure to cut costs, so using Teams as the office phone system has the potential to eliminate dedicated PBX hardware and expensive service contracts.   

On Demand
1h 00min

This webinar will help IT and telecom staff understand Microsoft Teams Direct Routing:

  • What phone system features can Microsoft Teams deliver?
  •  Direct Routing: Is it different from SIP Trunks?
  • What is a Microsoft Certified SBC and why is one required?
  • Can you keep your PBX and use Teams for phone calls?
  • How does Teams integrate with a contact center?
  • What Microsoft Office 365 licenses are required to use Direct Routing?
  • Do you need Teams phones?

We will also discuss best practices and lessons learned from several organizations that have already moved to Teams for phone calls.    

Featured Speakers

  • Kevin Kieller
    Kevin Kieller

    Kevin Kieller is co-founder of enableUC, a company that helps organizations successfully implement collaboration and communication solutions by working with business and IT teams in larger organizations. Kevin and his team help organizations select, successfully implement and use analytics to drive adoption and deliver positive business outcomes for leading collaboration, communication and cloud technologies. He helps vendors better understand the market, position their products and make the most of the Microsoft ecosystem. He has led the development of numerous technology strategies for medium and large organizations, served as Bell Canada's lead UC strategist, developed new practice offerings for Softchoice (Softchoice.com), and advised hardware and software companies interested in expanding within the Microsoft ecosystem. Kevin is comfortable interfacing at both the most senior (CxO) levels and getting "his hands dirty" helping technical teams.

  • Greg Zweig
    Greg Zweig
    Director of Solutions Marketing
    Ribbon Communications

    Greg Zweig is Director of Solutions Marketing at Ribbon Communications, focused on Unified Communications, both premises and cloud. Prior to Ribbon, Greg was a Director of Product Management and Marketing at video encoder maker, VBrick Systems. Greg started his career at AT&T/Lucent Technologies before joining one of the pioneers in IP-PBXs, NBX Corp. NBX was acquired by 3Com where Greg was a Director of Product Management.

  • Eric Krapf
    Eric Krapf
    GM & Program Co-Chair, Enterprise Connect
    Publisher, No Jitter

    Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect’s Program Co-Chair for over a decade. He is also publisher of No Jitter, the Enterprise Connect community’s daily news and analysis website. Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

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