SIP Trunking - Demystifying Cloud vs Telco Providers

Leveraging 25 years of telecom industry and marketing experience, Diane is widely regarded as one of the top analysts in the enterprise communications and collaboration market. She is a meticulous researcher with expertise that includes identification of new markets and trends, product positioning, messaging, strategic planning, competitive analysis, and service-provider go-to-market strategy. Diane joined Infonetics Research (now Omdia) in 2008. She leads Omdia’s enterprise collaboration practice with specializations in enterprise telephony, unified communications (UC), SBCs, UC as a service (UCaaS), SIP trunking, and the adoption trends of service providers and businesses. Diane has held many senior-level positions at BroadSoft, Stratecast Partners, FORE Systems, In-Stat, NCR, and Eastman Kodak. A consultant to startups, service providers, vendors, and the investment community, Diane helps clients to identify new market opportunities; provides due diligence; and advises on positioning, product development, and business plans. Diane received her bachelor’s degree from Michigan State University and her MBA from Thunderbird, School of Global Management.

Arvind is a Senior Product Marketing Manager at Twilio focused on Communications Platform as a service. He has many years of diverse global experience in developing technology products and commercial solutions. His experience at a variety of companies (Cisco, Broadsoft, Shoretel, etc.) helped him develop strong skills in product management, product marketing, software development and more.

Annie is the General Manager of Elastic SIP Trunking at Twilio where she is leading the Voice & Network Connectivity teams to help customers design, build and evolve their communications. Annie has over 15 years of experience in the voice and technology space. During her time at Twilio, Annie has defined and built the SIP Voice Products and created Private Connectivity Products and more.

Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect’s Program Co-Chair for over a decade. He is also publisher of No Jitter, the Enterprise Connect community’s daily news and analysis website. Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.